WE OFFER FLAT RATE SHIPPING THROUGHOUT THE UNITED STATES.
We've been working on Kraken Foam since January of 2020. Our main focus has always been developing the absolute best foam inserts to protect gear.
We've been selling cases since March of 2022.
Yes! The sky is really the limit in terms of the sizes and types of cases we can make foam for.
Ultimately, our product road map will come down to what you, the customer, wants most.
We hope to release at least one new case per month beginning in 2024.
We get this question quite a bit. We are looking at selling foam only solutions for cases you may already have.
As you can imagine, there are an unbelieveable amount of case variations on the market. Each new foam insert product we make requires a considerable amount of R&D time and mold investment. We're currently gathering data on what people want the most so that we can sell the right inserts.
We are looking to begin foam only sales for competiting brands in late 2023.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you will be responsible for shipping unless the product has been damaged at the factory. Instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.